Part of Fourfront Group

Terms & conditions

Welcome to the sketchstudios.co.uk website terms and conditions for use.

Please read these terms and conditions carefully before using this Website (as defined below). The terms and conditions outlined below apply to the use of this Website and by accessing it and/or placing an order, you agree to be bound by them. We process information about you in accordance with our privacy and security policy. By using this Website, you consent to such processing and you indicate that you accept these terms and conditions contained in our privacy and security policy and that you agree to abide by them. If you do not agree to be bound by any of these terms and conditions you may not use or access this Website.

If you have any questions relating to these terms and conditions before you place an order, please contact our Customer Service team by e-mail

Please note the furniture we supply is bespoke to your requirements, frame finish, fabric and leathers which are all defined at point of order. As a result, we will not be able to change the order once it has been dispatched.

Definitions

"Sketch Studios, We or Us" within these terms refers to Sketch Studios Limited - of 5th Floor, Counting House, 53 Tooley Street, London, SE1 2QN

"Conditions" means these terms and conditions and the Special Conditions.

"Product" means a product displayed for sale on the Sketch Studios website.

"Product Description" means that part of the Website where information on the individual Product is provided.

"Special Conditions" means the terms and conditions in the Product Description.

"Users" means the users of the Website collectively, "You/your" means a user of this Website and  "We/us/our" means Sketch Studios Limited, our employees, sub-contractors and agents.

"Personal Information" means the details provided by you on registration.

"Website" means our website located at www.sketchstudios.co.uk

Use of the Website

Access & Registration

You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.

You warrant that:

The Personal Information which you are required to provide when you register as a customer with Sketch Studios is current, true, accurate and complete.

You must notify Sketch Studios immediately of any changes to your Personal Information by contacting our Customer Service by e-mail at info@sketchstudios.co.uk.

You agree not to impersonate any other person or entity or to use a false name.

You must treat any password or user identification code provided to you by Sketch Studios as confidential and must not disclose it to anybody else. Sketch Studios are entitled to assume you are the person using your password and identification code and you will be therefore liable for any misuse up until the point where you notify us that your identification code or password has be compromised.

Indemnity

You agree fully to indemnify, defend and hold Sketch Studios, and our agents, suppliers officers, directors and employees, harmless immediately on demand, from and against all damages, losses, claims, liability, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of the Sketch Studios Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

Our rights

Sketch Studios Limited reserve the right to modify, withdraw, permanently or temporarily this Website (or any part thereof) at any time and with or without notice and you confirm that we shall not be liable to you or any third party for any modification to, withdrawal or unavailability of the Website; and/or change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Sketch Studios website.

We may restrict access to the Website or some parts of it to Users who have registered with us.

Our recommendations

When using the Sketch Studios Website, you will notice that we display recommended products we think you might like and could perhaps miss when you are browsing the site.

Our recommendations may change when you make a purchase and move around the site. Details of the products we recommend (such as price for example) are correct at the time we are making the recommendations to you, but can be subject to change without notice.                                                                                                         

Where Sketch Studios Website contains links to websites and resources provided by third parties, these links are provided for your information only.  We have no control over the contents of those websites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them, including any password data which you reveal or disclose to those websites. Please click here to see our privacy and security policy.

Purchase of Products

By placing an order through the Website you warrant that you are legally capable of entering into binding contracts.

Orders

We will do our utmost to keep the details of your order and payment secure, but in the absence of negligence or fraud on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Sketch Living Website.

Find out more about our refunds and returns policy which is incorporated into these Conditions by clicking here.

Contract creation and electronic contracting

The technical steps required to create the contract between you and us are outlined below:

You place an order on the Sketch Studios Website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on our Website.

We will send to you an order acknowledgement email detailing the Products you have ordered. This is not an order confirmation or order acceptance from us.

We will send you a despatch confirmation email as your Product is shipped from our warehouse.

Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered on the Sketch Studios Website unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in ‘change or cancel an order’.

Non-acceptance of an order may be a result of one or more of the following, non-exhaustive, factors:

The Product you ordered being unavailable from stock.

Our inability to obtain authorisation for your payment.

The identification of a pricing or Product Description error.

You not meeting the eligibility to order criteria, being as follows:

Your address is outside the delivery zone

You are under 18

If we find that a Product is out of stock after having accepted your order, we will notify you and give you the option either to cancel your order or to wait until the Product is back in stock, which we will try to arrange as quickly as possible.

The Product(s) will be your responsibility from the time of delivery. Any damage that occurs to the product during the hire period and returned to Sketch Studios damaged you will be charged full cost price of the particular product(s) The contract will be concluded in English.

The details of your specific contract will not be filed by us. If you do require any information regarding orders you have placed with the Sketch Studios Website please e-mail us at info@sketchstudios.co.uk

Contract cancellation rights

Please be aware that if you are hiring products as a consumer rather than as a business, you are entitled to cancel this contract provided that notify us no later than 7 working days beginning on the day after you received a Product. If you cancel the contract within this time you will receive a full refund of the price paid for the Product(s) in accordance with our refunds and returns policy. To cancel a contract, you must notify us in writing to info@sketchstudios.co.uk. You must also return the Product(s) (including instructions and accessories) to us.  You can either arrange to return the Product(s) to us at your own cost, or we can collect them.  Please note that if we collect them then a charge will be payable to cover the cost of this.  You must take reasonable care of the Product(s) while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

Please note that unless faulty, we are not able to accept any returns and do not offer refunds, except as stated above and under our refunds and returns policy. Please ensure the item is suitable before ordering and check the item thoroughly before signing the delivery note. This clause does not affect your statutory rights as a consumer.

Please see our delivery section and our refunds and returns policy, which are incorporated into these Conditions, for further information.

Description and illustration of Products

Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, guarantees and after-sales service.

We will take all reasonable care to ensure that all details, descriptions, illustrations and prices of Products appearing on the Sketch Studios Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep our Website as up to date as possible, the information including Product Descriptions and stock appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. Furthermore, due to screen settings on your monitor and/or printer, colours that appear on your screen/printouts may vary from the actual Product. Product Descriptions, commentary and other materials posted on the Website are not intended to amount to advice on which reliance should be placed. We disclaim all liability and responsibility arising from any reliance placed on such materials by any User of the Website, or by anyone who may be informed of any of its contents.

Please note:

Wood

With exposure to light and air some woods and in particular cherrywood, maple and oak will mature to a deeper colour. This will be most pronounced in cherrywood, which mellows to a deep copper colour. For this reason objects placed on surfaces could leave 'shadows' when removed. Should this happen, exposure to daylight will eventually darken these paler areas.

Leather

Leather is a natural product and each hide will have its own individual characteristics and natural marks. Differences in the colour, grain and texture and may be apparent from one hide to another and even within the same hide. We select only hides of the highest quality but some marking is inevitable and should be accepted as part of the individual appearance of leather furniture.

Price and payment

The price of a Product and our delivery charges will be as quoted on the Website from time to time or as set out in these Conditions, except in cases of obvious error.

Product prices include VAT. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT that you pay in accordance with the VAT rules applicable at the time, unless you have already paid for the Product(s) in full before the change in VAT takes effect.

Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a dispatch confirmation email.

The Website contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on the Website may be incorrectly priced.  We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you.  If a Product’s correct price is higher than the price stated on the Website, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you that we are rejecting it.

If the pricing error is obvious and unmistakeable and could have been reasonably recognised by you as an error, we do not have to provide the Products to you at the incorrect (lower) price.

We accept payment with most credit and debit cards.

We will charge the credit or debit card provider when we dispatch your order.

Promotional discounts

Discounts and promotional discount codes offered by us or our Website are valid only for use as part of a purchase made via the Website, unless otherwise stated, and are subject to expiry and/or other conditions as set out in the code details. 

General

Intellectual property and right to use

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in the Sketch Studios Website and all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

You acknowledge and agree that the material and content contained within the Sketch Studios Website is made available for your personal non-commercial use only and that you may (if necessary to make a purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website in contravention of our intellectual property rights is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content where to do so would be in breach of our intellectual property rights without our prior written approval or that of our licensors.

You may link to the Sketch Studios Website’s home page, provided that you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.  You must not link to the Website in any what which would suggest any form of association, approval or endorsement on our part where none exists. The website from which you are linking must comply in all respects with the standards set out in these Conditions. You must not establish a link from any website that is not owned by you. We reserve the right to withdraw linking permission without notice.

Compliance with laws

The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Sketch Studios Website and any transactions conducted on or through the Website.

Limitation of liability

While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, accuracy, compatibility, security, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website. Neither will we be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any material posted on it, or on any website linked to it.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings);

Any loss of goodwill or reputation or loss of or damage to (including corruption) data (whether direct or indirect) or any special, indirect or consequential losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions;

Fair wear and tear or damage caused by negligence, an accident and/or improper use (unless it is our suppliers' or our own negligence);

Damage that occurs as a result of repairs or alterations made to the Product(s);

Loss or damage relating to your business; or

Loss or damage where Products were not properly maintained in accordance with the manufacturers’ recommendations.

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence (or that of our agents, servants or employees), or for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under English law.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under our contract with you that is caused by a “Force Majeure Event”. A Force Majeure Event includes, but is not limited to acts, events, omissions or accidents beyond our reasonable control, including but not limited to acts of God, extreme adverse weather conditions or natural disaster, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, breaking off of diplomatic relations or similar actions, terrorist attack, civil war, civil commotion or riots, nuclear, chemical or biological contamination or sonic boom, compliance with any law, regulation or directive, fire, explosion or accidental damage, failure of plant machinery, machinery, computers or vehicles, any labour dispute, including (but not limited to) strikes, industrial action or lockouts, non-performance by suppliers or subcontractors and interruption or failure of utility or transport service.

Severance

If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable by any court or competent authority, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.

Survival

Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Waiver

A waiver of any right or remedy is only effective if given in writing and shall not be deemed a waiver of any subsequent breach or default. A failure or delay by us to exercise any right or remedy provided under these Conditions or by law shall not constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict any further exercise of that or any other right or remedy.

No single or partial exercise of any right or remedy provided under these Conditions or by law shall preclude or restrict the further exercise of any such right or remedy.

Variation

We may revise these Conditions at any time by amending this page. You should check this page from time to time to take notice of any changes that we made, as they are binding on you. Some of the provisions contained in these Conditions may also be superseded by provisions or notices published elsewhere on the Website.

Entire agreement

These Conditions govern our relationship and entire agreement with you.  You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your statutory rights are not affected by these Conditions. Nothing in this clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.

Third party rights

A person who is not party to these Conditions or our contract with you shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.

Law

The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

Contact

For any queries regarding our service, please contact us via e-mail customerservice@sketchliving.co.uk

Our company details are:

Sketch Studios Limited

Office Address: 5th Floor, Counting House, 53 Tooley Street, London, SE1 2QN

Registered office: The Old Post Office, 33 Station Road, Egham, Surrey, TW20 9LA

Registered in England. Company registration number: 05719973

VAT no: 242 1329 42